Privacy & Cookies

The Data Controller for this website is Luxury Dream Holidays Limited

The purpose of this statement is to inform users of the site about what personal information (“Data”) is collected, stored and processed when they visit the site and why, how this information is used, if it is disclosed, how long it is retained, user’s rights and the ways in which we protect users' privacy.

This Policy does not form part of any contract that you may have with Luxury Dream Holidays. It is provided for information purposes only.

We comply with data protection legislation which requires us to ensure that Data is:

  • Kept securely
  • Used in a lawful, fair and transparent way
  • Collected only for valid purposes that we have clearly explained and not used in any way that is incompatible with those purposes
  • Relevant to the purposes for which it was collected and limited only to those purposes
  • Accurate and kept up to date
  • Kept only as long as necessary

All Data collected will be held and where necessary transferred securely and in accordance with the EU General Data Protection Regulations 2016/679 (“GDPR”) in secure data base servers with HTTPS connection.

Passenger data is information relating to passengers including names, addresses, dates of birth and passport details. This data is processed and stored in order to fulfil travel arrangements or to comply with a legal obligation i.e. Advance Passenger Information compliance.

Customers may receive marketing information from us relating only to our products, service and promotions for the purposes of our legitimate business interests. However, those customers wishing to opt out of such communications will be given an opportunity to do so on each occasion that such a contact is made.

Data will not normally be disclosed to third parties. However, we may need to disclose Data to a third party so that they can provide a service, or fulfil a request for information. Any personal information that we pass to a third party will be held securely by that party, in accordance with GDPR and used only to provide the services or information requested

Users have the following rights relating to the lawful processing of their Data:

  • A copy of any Data currently held
  • Withdrawal of Consent to Process Specific Data when consent has been required
  • Right to have an error in the Data corrected
  • Right to have the Data erased subject to certain conditions
  • Right to object to the processing of Data in particular circumstances

Right not to be evaluated on the basis of automated processing 

It is important that the information we hold about you is accurate and up to date and you are invited to contact us and inform us of any material changes.

We may need to request specific information from you to help us confirm your identity and ensure your rights or to change the information. This is an appropriate security measure to ensure that personal information is not disclosed to any person who does not have the right to receive it.

If you wish to exercise any of the rights referred to above you must send a written request to:

Luxury Dream Holidays
Pure Offices
Kestrel Court
Harbour Road
Portishead
BS20 7AN

Luxury Dream Holidays must comply with your request, if it is able to do so, within 1 month of the request being received. The information will be supplied free of charge unless the request is manifestly unfounded or excessive, particularly if it is repetitive.

You also have the right to take any grievance relating to Data Protection to the Information Commissioners Office:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Call recording

Please note, all calls to and from Luxury Dream Holidays will be recorded in order to check instruction where necessary as well as for training and quality purposes.

Linking to other sites from our website

Our website may contain links to other sites, which are not managed by Luxury Dream Holidays. Luxury Dream Holidays  is not responsible for the privacy practices within any of these other sites. Users should be aware of this when leaving our site and we would encourage users to read the privacy statements on other sites visited. 

Changes to this policy

If our privacy policy changes, these changes will be reflected in an updated version. Regularly reviewing this page will ensure that users are always aware of the most up to date policy. 

Luxury Dream Holidays

May 2018

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Analytics cookies

These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Cookies used: _utma, utmb, utmc, _utmz

Third party cookies

We use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests.